Country Manager, Vietnam


Nathan James is looking to expand our international team. We are looking for a Country Manager (CM’s) to manage our Quality, R&D team members, and work closely with the International Production Division Owner to ensure the best-in-class user experiences.

A People-first company, design-first home.

We are a design-first, home furnishing company focusing on urban dwellers' habits and first-time home buyers. We pride ourselves on the best-in-class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn't dreadful. As a people-first company, we understood from day one the importance of being fully distributed. We encourage everyone to work in whichever manner helps them perform their best.


Our global team manages production from start to finish. You will be an essential piece of the daily operations as you identify opportunities to create efficiencies for your team. Participating in strategy development and implementing them as needed. You will have the opportunity to build and lead a talented production team that includes Quality and Research & Development. You will work collaboratively with the Product Development team to ensure the best-in-class product experience; by verifying the quality, construction, pricing and assembly times are meeting Nathan James standards. While working in tandem with our Production Scheduler Lead, you will collaborate on vendors performance to ensure that capacity, quality, productivity, and delivery are at the highest level of effectiveness. This managerial role focuses on building and managing a strong international team while reporting to our International Division Owner. 

Once up to speed, our Country Managers will split their time working on high-impact projects to create production efficiencies and activities that enhance the product experience. They will also cross-train staff members, hire new talent, and onboard new team members, support performance reviews, and work schedule management. 

The remainder of your time will be troubleshooting day-to-day concerns, coaching the team, leading our quality control and quality assurance teams. Provide insight on product improvement plans, review, and provide improvements on all inspections, keep up to date with new product innovations, review, audit, and improve supplier corrective action reports. With the engineering background, our CM’s also participate in auditing our quality control mechanisms, review negative product interactions, and identify the need for improvements. The CM’s will oversee the entire product development phase and ensure all products meet or exceed our standards. The CM’s will troubleshoot and communicate technical callouts during the sample development stage to the international product development team related to; construction and overall quality performance to approve our sample inspection reports. 


We have a rhythm to our work and a very low turnover rate — we have yet to have a single team member opt-out. Your voice matters to us. We make change from fresh perspectives and appreciate new viewpoints, so you should feel comfortable speaking up about your values and goals.

We’re ready for the ongoing work that goes into building an inclusive, supportive place for you to do the best work of your career. Our values, workplace, and our benefits are designed to support a sustainable, healthy relationship with your work. Our operating values provide the framework we use in building a healthy, resilient organization.

You can expect a mindful onboarding process with ramp-up and time to learn. You can expect a team that listens, and to be heard. You can expect to give and provide direct feedback. You can expect to work with good people. You can expect to be counted on. You can expect to do your best work and build a career here. 


You have a creative approach to problem-solving and have exemplary time management skills. You can handle multiple tasks daily. You are passionate about the product and zealous about the people on your team. Your leadership style is one of coaching, and your strength behavior is action. You are curious about how things are being managed, and your fresh eyes will be an asset in implementing new systems. You have an engineering background, a team leader with the skills to rally the troops. You are well rounded in vendor relationships, source new materials, surface up innovations in manufacturing and have a deep understanding of quality control.  

We would like to see a minimum of three years' experience in similar finished consumer goods roles. You may have a degree, or you might not. That's not what we're looking for. We care about what you can do and how you do it.

Key Skills:

  • You have 3+ years of experience leading and managing a team of QC and R&D.
  • You have an engineering background.
  • You have good communication skills. Verbal and written competency in Chinese & English. Excellent interpersonal and customer relations skills.
  • You are a leader in QC, QA, and Compliance
  • You are an expert in open-order management, ensuring on-time delivery, acting as a service to our operations team.
  • You are confident in your decision making and have excellent leadership skills.
  • You are a practical planner with exceptional organizational and time management skills
  • You can utilize your experience to participate in strategy building and implement as needed
  • You take ownership, are accountable and you are an influential leader
  • You are curious and want to improve the processes
  • You have vital emotional intelligence
  • You do not fear feedback
  • You are familiar with promotional items FOB costing
  • You possess a deep understanding of compliance and regulations
  • You understand the importance of a healthy culture and work environment
  • You have experience reporting and collaborating with a western office and manager
  • You can bridge the gap between the international and western office
  • You know how to leverage your team and contacts for sourcing needs 


Our benefits are all aimed at supporting a life well-lived both at work and away from work.

We’re all about reasonable working hours, sharing, ample vacation time, wellness, education, comfort, and giving back. We offer competitive salaries, for a similar role in the country you will be working from.



Please submit an application here that speaks directly to this position. There are no right answers or cookie-cutter expectations. A cover letter is not required, but those that clearly demonstrate how Nathan James would be a great fit for you and how you would be a great fit for us, will be given full attention and are highly appreciated. 

You’ll hear from us about advancement to a video screen and then on to a work sample, where you’ll get a chance to see the types of challenges you would be solving in this role. Our interviews are all remote by Whereby video chat (no software needed), with your future colleagues, on your schedule.

We appreciate your consideration into having Nathan James be part of your career. Our open conversation starts with this post. We look forward to hearing from you.

Check us out on LinkedIn here!