Director of Digital Merchandising

Nathan James is looking for an experienced digital merchandiser to join our team and lead the merchandising division. This role is responsible for improving conversion rates through digital merchandising strategy and execution for both DTC and wholesale (Amazon, HomeDepot.com, etc) Ecommerce channels in order to support continued revenue growth.

 

People-first company, design-first home.

We are a design-first, home furnishing company making on trend decorating affordable. We stand behind the quality of our product, we have a lifetime warranty and a 100-day hassle-free return policy on all products. 

Our commitment extends beyond just products; we care about people time, from accessible and frictionless customer service, free & fast delivery, to straightforward assembly. Our 10,000+ five-star reviews are a testament to our promise. 

Our care of people extends to our team. We understood the importance of being fully distributed (remote) from the beginning. We strive to reduce friction at work while preserving the human experience. Taking this approach helps our teammates avoid compromising who they are or their values in pursuit of a career.

About the role

As Director of Digital Merchandising you will ensure that we are presenting our products in the most compelling way to our customers while continually improving our onsite shopping experience.

In this role you will manage end-to-end our site including content to drive high-quality launches and refreshes. You'll report to and be the right hand to the VP Ecommerce, leading a team of three visual designers and three coordinators, while working along side our software team. You will both set the merchandising vision and manage the execution while evolving the workflows to simplify processes. This role takes sales initiatives and clearly distills them into customer-centric experiences, providing business context to creative teams for execution, ensuring content is revenue-driving and impactful. 

This role is responsible for:

All digital content including customer facing product content, ensuring its accuracy across all relevant platforms and feeds

Merchandising calendar to ensure we capitalize on key shopping moments and seasonal campaigns utilizing all customer touch points

Managing custom shopify development projects in order to bring to life the best onsite customer experience

Product detail pages, search, collection pages and navigations to focus on conversion, findability, maximizing engagement, and frictionless shopping.

Application of SEO best practices to enhance the visibility and ranking of digital content on search engines.

Supporting VP of Ecommerce with forecasting and ad creative strategy 

        Our current stack: Shopify Plus, Reviews.io, Rebuy, Replo, Google Merchant Center, Google Search Console, Facebook Commerce Manager, Northbeam, Shareasale, Klaviyo, Postscript, Aftership, Google Analytics, Make.com / Integromat, Zapier, Airtable, RetentionX, and Amazon Quicksights 

        About us

        We appreciate that time is our most valuable resource. That’s why we try to solve for happiness. Although our happiness is mostly defined by our relationship with ourselves, as an organization our goal is to ensure we don’t negatively affect that baseline. Some of the ways we do that are, removing processes  and ideologies that get in the way of doing our best work, designing benefits that support a healthy relationship with our work, and engaging with our operating values to guide us in our work. We use these frameworks and more to build a thoughtful and resilient organization.

        We also understand working for Nathan James isn’t the only function of your life, and we respect that! We’ve found that a team member who will be happy and fulfilled as a remote team member at Nathan James is someone who generates their social energy  and identity outside of work. That’s why we don’t create mandatory team hangouts or events. We focus on how to improve collaboration, not forcing engagement.

        We focus on what we’re solving for, so we don’t create barriers or expectations that distract us from our mission. We also don’t set unreasonable working hours, deadlines, or goals. We create with calm, “slow is smooth and smooth is fast”.  

        When you join the Nathan James team, you can expect a thorough, but mindful onboarding process with ramp-up time to learn. You can expect to give and provide direct feedback. You can expect minimal meetings. You can expect to work with dependable, smart and good people. You can expect to be counted on. Most importantly, you can expect to do the best work of your career here.

        Check out Glassdoor  to hear what the team has to say about working at Nathan James.

         

        About you

        You have directly led a digital merchandising team for an Ecommerce consumer organization with at least $50m in annual revenue. You have  experience both setting and maintaining high merchandising standards. You’re able to combine your creative vision with solid business acumen to implement merchandising initiatives with a focus on financial impact . You're comfortable diving into the data to effectively separate the signals from the noise in order to identify short-term improvements and to inform long-term strategies. 

        You are comfortable getting your hands dirty and thrive in environments where you can make decisions on intuition or partial data instead of having to sell your ideas to a committee. You are an avid Ecommerce shopper, who resonates with our target demographic. You're someone who understands the sales funnel with an eye on both the driver and destination. You enjoy technical challenges, are highly organized, and capable of managing ambiguity and risk. 

        On a granular level we’re looking for:

        3+ years of merchandising leadership experience

        7+ years in consumer Ecommerce

        3+ years experience with GA or similar analytics platform

        2+ years experience with most of the Nathan James stack

          Preferred experience (not required)

          Experience with SQL, R, HTML or CSS

          Technical aspects such as SEO, responsive design, and usability to enhance the user experience.

            For this role we do require that your normal workday has at least 4 hours overlap with the Montreal workday (currently UTC-5) without impinging on your personal/family life. 

            This is a remote role, since we are a remote company! You’re free to work where it suits you best. Effective writing, self-discipline, and comfort with open communication is especially critical in a remote environment.



            Benefits & Perks

            Our benefits  are all aimed at supporting a life well lived both at work and away from work.

            We offer competitive salaries


            How to apply

            Please submit an application here that speaks directly to this position.

            There are no right answers or cookie-cutter expectations. A cover letter is not required, but those that clearly demonstrate how Nathan James would be a great fit for you and how you would be a great fit for us, will be given full attention and are highly appreciated. 

            You’ll hear from us about advancement to a short introduction call and then on to a work sample, where you’ll get a chance to see the types of challenges you would be solving in this role. 

            We appreciate your consideration in having Nathan James be part of your career.

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