Director of People Operations


Nathan James is looking for a Director of People Operations to join our team to manage and oversee our People Operations Division and provide key leadership to achieve our mission of hiring and retaining happy and motivated people. We do this by building people-first programs within our Recruiting & Team Member Experience groups that cultivate a strong, cohesive, and high-performing culture enabling each team member to do their best work while achieving or growing toward their professional goals.

People-first company, design-first home.

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn't dreadful.

As a people-first company, we understood from day one the importance of being fully distributed. We encourage everyone to work in whichever manner that helps them perform their best.


A person who will be happy, fulfilled, and successful in this role and as a remote team member at Nathan James is someone who values life and identity outside of work. 

For this role we do require that your normal workday has at least 4 hours overlap with the North America workday (currently UTC-5) without impinging on your personal/family life. 

In this role, you will be the Division Owner of our People Operations Division and will report to our Head of People Operations overseeing both our Recruiting and Team Member Experience groups to start, as well as future groups under the People umbrella as we grow. Our Recruiting & Team Member Experience groups oversee all day-to-day employee life-cycle activities, projects, and programs.

A close partnership with you and our Head of People will be key in supporting quarterly and yearly planning and execution, divisional infrastructure planning, overseeing performance management programs, benefits & compensation, and short term strategy and budgeting.

You will also partner closely with business stakeholders to formulate and execute plans to optimize structure, people, systems, and processes.

You, and the team you will manage, will be responsible for providing both strategic and tactical support within the business. You will be the core of the People Operations Division and as such, you should be comfortable managing up, down, and sideway. 

Outside of your Director level expectations, you will act as an effective coach to our key business stakeholders, drive the evolution of both recruiting and people policies, programs and practices within the company, and ensure the People function is maintaining our current people programs and will continuously improve their consumption, management, and scalability. 


We have a rhythm to our work and a very low turnover rate — we have yet to have a single team member opt out. Your voice matters to us. We make change from fresh perspectives and appreciate new viewpoints, so you should feel comfortable speaking up about your values and goals. 

Since we are a remote company, this is a remote role! You’re free to work where you work best, anywhere in the world: home office, coworking space, coffee shops or in Montreal. While we currently have a work space in Montreal, you should be comfortable working remotely— which hinges on effective writing, self-discipline, and comfort with open communication.

We’re ready for the ongoing work that goes into building an inclusive, supportive place for you to do the best work of your career. Our values, workplace and our benefits are designed to support a sustainable, healthy relationship with your work. Our operating values provide the framework we use in building a healthy, resilient organization.

You can expect a mindful onboarding process with ramp-up and time to learn. A team that listens, and to be heard. You can expect to give and provide direct feedback, and work with good people. You can expect to be counted on, do your best work and build a career here.


We’re looking for a down to earth individual who gets a lot of joy and satisfaction seeing people happy and reaching their full potential. This means giving continuous feedback and coaching comes very natural to you. You should be a stellar communicator, even when you have to communicate less-than-stellar news. You understand radical candor and appreciate why it’s so important. 

Being able to build trust easily is key to success in this role — you should have a highly tuned sense of compassion and empathy, but also be as fine tuned when it comes to tactical and strategic thinking. Not just on the people side but within the business as a whole as it relates to overall business strategy. Having a balance of both is critical to setting you for success in this role. 

You have start-up experience, have grown small teams into medium teams, and built processes from scratch. You love supporting people, have a low ego, a knack for continuous improvement and understand when to implement the right things at the right scale, while having the ability to say “no” in order to prioritize the best for the business. 

On a granular level we’re looking for:

  • 2+ years of experience in a Director level role 
  • 4+ years of experience as a manager with 2+ years of experience overseeing People Operations & Recruiting
  • Experience in international employment/labor law, HR administration, organizational development, staffing, project management and budgeting
  • Experience building compensation and benefit frameworks
  • Experience building people programs centered around inclusion & belonging efforts across all teams; educating and promoting awareness, and ensuring an inclusive work environment that fosters inclusivity and allyship
  • Someone who can creatively identify solutions for a wide variety of problems
  • Experience building upon company-wide performance management programs that reward growth and drive continuous, transparent feedback


Our benefits are all aimed at supporting a life well lived both at work and away from work.

We’re all about reasonable working hours, sharing, ample vacation time, wellness, education, comfort, and giving back.



Please submit an application here that speaks directly to this position. There are no right answers or cookie-cutter expectations. A cover letter is not required, but those that clearly demonstrate how Nathan James would be a great fit for you and how you would be a great fit for us, will be given full attention and are highly appreciated. 

You’ll hear from us about advancement to a video screen and then on to a work sample, where you’ll get a chance to see the types of challenges you would be solving in this role. Our interviews are all remote by Whereby video chat (no software needed), with your future colleagues, on your schedule.

We appreciate your consideration in having Nathan James be part of your career.

Our open conversation starts with this post. We look forward to hearing from you.

Check us out on LinkedIn here!