Distribution Facility Manager


Nathan James is looking for a Distribution Facility Manager to join our team in providing distribution, receiving, inventory, and fulfillment leadership and direction.

People-first company, design-first home.

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn't dreadful.

As a people-first company, we understood from day one the importance of being fully distributed. We encourage everyone to work in whichever manner that helps them perform their best.

ABOUT THE ROLE

A person who will be happy, fulfilled, and successful in this role and as a team member at Nathan James is someone who values life and identity outside of work.

You’ll be responsible for providing tremendous leadership, direction, and on-site support to receiving, inventory, fulfillment and shipping team members.  Great communication is a strong suit for you in providing updates and staying in touch with various division within Nathan James. As the on-site manager, an instrumental part of your job will be to help establish and uphold the Nathan James culture for employees that have proven to be long term teammates.  You will be the handling the fulfillment of both small parcel and LTL/FTL orders; as such, you will be responsible for making sure all shipments are on-time, accurate, and damage-free. You will also be responsible for receiving all inbound containers within 24 hours and keeping a clean facility with <0.001% damaged goods and >99.98% accurate inventory at all times.

During training, you’ll be expected to be proactive in your process and learn quickly. Hands-on training will involve playing an active role in the start-up of a new fulfillment center.  This will include acquiring supplies, setting up all work areas, establishing relationships with local employment agencies, training employees, creating work schedules, leading and participating in creating a safe work environment (signage, culture, layout, etc.). 

Once fully up-to-speed (2-3 months), you will have a complete understanding of how to operate and manage a Nathan James fulfillment center.  You will have a full team and will begin handling daily output of both inbound (~6 containers daily) as well as outbound (~2500 orders – a mixture of small parcel and LTL).  We will continue to grow both in SKU count (~65 SKUs annually) and volume (~60% year over year); therefore, this position will also require assistance with continual improvements to handle these increases.  Planned staffing is 14-17 total employees and occupying 100-130k SF in the Reno, Nevada area.  Equipment will include electric MHE, carton flow, conveyor systems and more.

ABOUT US

We have a rhythm to our work and a very low turnover rate — we have yet to have a single team member opt out. Your voice matters to us. We make change from fresh perspectives and appreciate new viewpoints, so you should feel comfortable speaking up about your values and goals.

We’re ready for the ongoing work that goes into building an inclusive, supportive place for you to do the best work of your career. Our values, workplace and our benefits are designed to support a sustainable, healthy relationship with your work. Our operating values provide the framework we use in building a healthy, resilient organization.

You can expect a mindful onboarding process with ramp-up and time to learn. You can expect a team that listens, and to be heard. You can expect to give and provide direct feedback. You can expect to work with good people. You can expect to be counted on. You can expect to do your best work and build a career here. 

ABOUT YOU

We’re looking for a great operations leader who loves clean, smooth running, and safe supply chain operations.  You should enjoy the daily challenge of making sure containers are unloaded, inventory is accurate, fulfillment is efficient, and shipping is on-time.  This means being a great problem-solver with the ability to process and resolve issues quickly. This also means that you are someone who likes to lead by example – you have seen the impact it makes on others when you prove that you would never ask someone to do something you wouldn’t be willing to do yourself. 

You should be a stellar communicator, even when you have to communicate less-than-stellar news. You should have highly tuned senses of compassion, empathy and a drive to constantly help others by being approachable.  You love being organized and running a clean and safe operation and take great pride in running independently.  You want to be part of a growing company starting a new fulfillment facility and you’re excited to drive Nathan James’ customer happiness through the highest quality order fulfillment/delivery.

We would like to see at a minimum of five (5) years’ experience in a similar e-commerce distribution, fulfillment, and/or supply chain role. You have managed a facility that handled both small parcel and LTL/FTL fulfillment (specifically, Amazon Vendor Warehouse orders, as well as, other retailer warehouse order fulfillment). You have worked with major retailer routing guides and know how to build processes that let you easily comply without disrupting normal activity. You may have a degree or you might not. That’s not what we’re looking for. We care about what you can do and how you do it.

Deep technical knowledge of automation and machine maintenance/repair are not prerequisites; however, these are added skills that would set you apart and help you to succeed in this role.  You should be familiar with the latest material handling methods and have worked with warehouse automation in the past.  You should also be familiar with performing time studies and calculating total processing times so that you can manage, monitor, and prioritize orders well before carrier pick up.

APPLICATIONS ARE CURRENTLY CLOSED

This is a full-time salaried position.  We want you to have a great family and work-life balance.  Over time, you will have the autonomy to manage your schedule, and with it, the trust to make sure work is complete, safe, and done with excellent customer happiness and satisfaction.  Much of that hinges on your level of organization, ability to stay ahead of upcoming volume, effective writing, self-discipline, and comfort with open communication.

Requirement for this role: You must reside in the Reno/Sparks, Nevada area and be willing to work 7am-4pm PST

BENEFITS & PERKS

Our benefits are all aimed at supporting a life well lived both at work and away from work.

We’re all about reasonable working hours, sharing, ample vacation time, wellness, education, comfort, and giving back. We offer competitive salaries, for a similar role in the country you will be working from.

HOW TO APPLY

APPLICATIONS ARE CURRENTLY CLOSED

Please submit an application here that speaks directly to this position. There are no right answers or cookie-cutter expectations. A cover letter is not required, but those that clearly demonstrate how Nathan James would be a great fit for you and how you would be a great fit for us, will be given full attention and are highly appreciated. 

You’ll hear from us about advancement to a video screen and then on to a work sample, where you’ll get a chance to see the types of challenges you would be solving in this role. Our interviews are all remote by Whereby video chat (no software needed), with your future colleagues, on your schedule.

We appreciate your consideration into having Nathan James be part of your career.

Our open conversation starts with this post. We look forward to hearing from you.
Check us out on LinkedIn here!