E-commerce Account Manager



Nathan James is looking for an e-commerce Account Manager to become a key player in an expanding Sales division focused on high-speed growth on the internet’s largest retailers.

Design-first furniture, People-first company.

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn’t dreadful.



Thee-commerce Account Manager will support the Head of Sales and is responsible for Revenue and Profit performance for key retail customer accounts. The Account Manager will develop retailer-specific strategies to grow Nathan James’ share of the retailer business within new and existing categories. While focused on sales performance, the Account Manager will also support the needs of a growing company and all that comes with it. This includes hiring and training future account managers and site merchandisers, developing and implementing new processes, working with our Business Intelligence Team to automate redundant tasks and launching new products for sustained success.


To achieve your goals, you will develop strategies used to drive profitable growth including merchandising pages, planning and submitting promotions and adopting new programs. The Account Manager will cultivate and maintain relationships with key members of the retail buying team through regular check-ins, on-site meetings and attending industry conferences. You will partner with the Digital Marketing and Site Merchandising teams to drive qualified traffic (paid and organic) and improve conversion rates within your key retail accounts. Additionally, you will be responsible for analyzing monthly results across your accounts and submit monthly sales summaries that communicate account performance against KPIs to senior leadership.



We have a rhythm to our work and a very low turnover rate — we have yet to have a single team member opt-out. Your voice matters to us. We make change from fresh perspectives and appreciate new viewpoints, so you should feel comfortable speaking up about your values and goals.


We’re ready for the ongoing work that goes into building an inclusive, supportive place for you to do the best work of your career. Our values, workplace and our benefits are designed to support a sustainable, healthy relationship with your work. Our operating values provide the framework we use in building a healthy, resilient organization.


You can expect a mindful onboarding process with ramp-up and time to learn. You can expect a team that listens, and to be heard. You can expect to give and provide direct feedback. You can expect to work with good people. You can expect to be counted on. You can expect to do your best work and build a career here.



We are looking for a sharp and intellectually curious candidate with an analytical mind who is passionate about e-commerce and the opportunities available for consumers and businesses alike. While you do your best to make data-informed decisions, the complete data may not be available. In this case, you are comfortable using your business judgment based on experience to make a decision when the answer isn’t always apparent. You are skilled at using reporting tools such as Excel and Airtable and are savvy with web-based software and systems. You are an excellent communicator and writer who is at ease talking over email, phone, and in person. Additionally, you’re a relationship builder who’s comfortable negotiating and representing Nathan James externally.


You have a minimum of 2-3 years of experience in a site merchandising or account management position within an e-commerce company. You’ve been responsible for or supported the sale of hard goods, preferably in the home category.  You may have a degree or you might not. That’s not what we’re looking for. We care about what you can do and how you do it.


Nathan James is a remote company with employees located around the World. While you have the freedom to work remotely and control your daily schedule, with that comes a level of maturity, internal awareness and self-driven motivation that is required to be successful in a remote environment. While it is not required to have previous remote work experience, it will be a criteria for consideration. 


In order to grow retail partnerships and attend relevant conferences, travel across the United States will be required several times a year.



We offer competitive salaries and we measure this as your pay is in the 80th percentile (at a minimum) for similar roles in the Country or State from where you will be working. 

Our benefits are all aimed at supporting a life well lived, both at work and away from work.

We’re all about reasonable working hours, sharing, ample vacation time, wellness, education, comfort, and giving back. See our benefits and perks here



There are no right answers or cookie-cutter expectations. A cover letter is not required, but those that clearly demonstrate how Nathan James would be a great fit for you and how you would be a great fit for us will be given full attention and are highly appreciated. 

We’re accepting applications until 01/24/2020 00:00:00 UTC. 

Next: We expect to take a few days to review all applications. 

You’ll hear from us by 2/4/2020 about advancement to an introductory call. review. Then on to an interview. Our interviews are one hour to 1.5 hours all remote by Whereby video chat (no software needed), with your future colleagues, on your schedule.  

We aim to make an offer by 3/16/2020 at the latest with a start date in late March.

We appreciate your consideration in having Nathan James be part of your career. Our open conversation starts with this post. We look forward to hearing from you.