News RSS



Customer Happiness Agent

A customer happiness agent at Nathan James is not just responsible for answering phone calls, but is actually responsible for the customers well-being during throughout their entire shopping experience. Part of being a Nathan James customer is access to our world class service that is driven by human values, not protocol. The mission of the Customer Happiness Agent is to provide this service to our valued customers as well as to our entire online community.   General Responsibilities Communicate clearly and professionally with customers via phone, email, and chat   Accurately document and update records in required systems   Process replacement orders by taking into account expenses, shipping time, along with any other customer requests   Capture customer comments and...

Continue reading