Director of Operations


The director of operations is responsible for overseeing all aspects of inventory, purchasing, order fulfillment and logistics. Other duties include leading & growing the operations team, managing relationship with our 3PL warehouse and managing relationship with our freight forwarder/customs broker. This person will report to the COO.


  • Lead and grow the operations team
  • Responsible for relationship with 3PL warehouse and freight forwarder
  • Manage imports of hundreds of containers per year
  • Implement SOP with the 3PL warehouse
  • Create and lead cost reduction initiatives
  • Oversee sales forecast and purchasing
  • Manage inventory and ensure turns and other KPIs are optimized
  • Develop efficient internal/external procedures and work with our technology team in order to automate tasks



  • 2-3+ years of experience as a leader in an E-commerce operations role
  • Experience in project leading 3PL search or change
  • Strong Excel skills (Vlookup, pivot table, conditional formatting, etc.) to manage the whole supply chain
  • Have experience working with 3PL and freight forwarder
  • Experience in creating and implementing efficient standard operating procedures
  • Strong analytical skills and understanding of reports
  • Comfortable working with an ERP and other web platforms
  • Ability to travel a 3-4 times per year to Los Angeles to visit our 3PL warehouse


  • Experience in a small-size/medium-size company with high growth



  • Competitive salary
  • Paid health insurance
  • $500 desk and productivity allowance. (Get what you need to dress up your work space and be productive)
  • $1,000 stipend after 18 months tenure for bucket list adventure travel.
  • $500 donation to the charity of your choice in your name at the end of each year
  • $500 yearly "continuous improvement stipend for employee education and learning opportunities