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Customer Happiness Agent

Nathan James is looking for a Customer Happiness Agent to join our team and embrace its mission to provide world class customer service and create customer delight.  We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn’t dreadful.   ABOUT THE ROLE: Our Customer Happiness Agents are responsible for providing world class customer service and support via email, phone and sms for customers who purchased Nathan James products directly from our website or from our retail customers like Amazon and Wayfair. You’ll help us answer...

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Product Content Auditor

Nathan James is looking for a Product Content Auditor to join our team to help us maintain consistent and accurate product information on our website and that of our retail customers. We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn’t dreadful.   ABOUT THE ROLE:   You’ll be responsible for auditing our product pages on our retail customer websites, e.g. Amazon & Wayfair, and actively seeking out discrepancies with our content against the truth and working to resolve them by submitting and following up...

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