Returns

Try out our furniture for 100 days. If you don't love it, return it.

We understand that sometimes when you bring a piece of furniture home, it doesn't fit with your decor just right. This is why we give you 100 days to decide if it's the right match for you.

How do I set up a return or exchange?

Give us a call at 1-866-619-1004, 9am–5pm EST Monday through Friday or email us as help@nathanjames.com

What if I need to change my order?

We are pretty quick with processing orders, but we'll do our best to accommodate any changes to your order. The best way to change or cancel your order is to call us at 1-866-619-1004, 9am–5pm EST Monday through Friday or email us at help@nathanjames.com


Please notify us within 100 days.

To make our lives easier, please contact us within 100 days or we will not be able to accept your return.

Ship the product back to our warehouse.

If you are not completely satisfied, all we ask in order to receive a full product refund is that you ship the product back to our warehouse in Reno, Nevada. We will process the refund as soon as we receive the items.

Return in the original packaging.

Our mom always taught us, return something the same way you received it. Clean and in good condition. If for some reason you'd like to return our product, we plan on putting it back on the 'shelf' for someone to enjoy. Our products are well packaged and for that reason, it is important to return our product in its original packaging for a safe return to our warehouse.

Product Warranty Details

We stand by the quality of our furniture. That's why we offer a lifetime warranty. Click below to view our warranty details.

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