Returns
Try out your furniture for 90 days, if you don't love it - return it.
We understand that sometimes when you bring a piece of furniture home, it doesn't fit with your decor just right. This is why we give you 90 days to decide if it's the right match for you.
Please notify us within 90 days
To make our lives easier, please contact us within 90 days or we will not be able to accept your return.
Ship the product back to our warehouse
If you are not completely satisfied, all we ask in order to receive a full product refund is that you ship the product back to our warehouse in Reno, Nevada at your expense. We will process the refund as soon as we receive the items.
My mom always taught me, return something the same way you received it. Clean and in good condition. If for some reason you'd like to return our product, we plan on putting it back on the 'shelf' for someone to enjoy. Our products are well packaged and for that reason, it is important to return our product in its original packaging for a safe return to our warehouse.
How do you set up a return or exchange?
Give us a call at 1-866-619-1004, 9am-5pm EST M-F or email at Help@nathanjames.com
What if you want to change your order?
We are pretty quick with processing orders, but we’ll do our best to accommodate any changes to your order. The best way to change or cancel your order is to call us at 1-866-619-1004, 9am-5pm EST M-F or email us at Help@nathanjames.com