eCommerce, Account Manager


Nathan James is looking for an eCommerce Account Manager to join our expanding Sales Division with the desire to become an immediate contributor to the fast-paced and substantial growth we’re experiencing selling to the Internet’s largest retailers.

Design-first furniture, People-first company.

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn’t dreadful.

Please note, we are only accepting applications for this role for individuals that reside in the USA or Canada. 


The eCommerce Account Manager is responsible for the Revenue and Profit performance of specific retail customer accounts and will report to the B2B Sales Group Leader. The Account Manager will develop retailer-specific strategies to grow Nathan James’ share of the retailer business within new and existing categories. These strategies will be used to drive profitable growth by launching new SKUs, merchandising pages, planning for and negotiating promotions, evaluating new retailer programs. Additionally, the Account Manager will identify opportunities to optimize existing processes and, when needed, recommend new ones through project cycles in coordination with the Group Lead.

The Account Manager will cultivate and maintain relationships with key members of the retail buying teams through regular check-ins, on-site meetings, and attending industry conferences. You will also partner with the Digital Marketing Team as they will support your Retail Accounts by driving qualified traffic through paid media, SEO, and improving conversion rates within your key retail accounts. Additionally, you will be responsible for analyzing monthly results across your accounts and submitting monthly sales summaries that communicate account performance relative to Divisional and Company KPIs that will be read by senior leadership.



We have a rhythm to our work and a very low turnover rate — we have yet to have a single team member opt-out. Your voice matters to us. We make change from fresh perspectives and appreciate new viewpoints, so you should feel comfortable speaking up about your values and goals.

 We’re ready for the ongoing work that goes into building an inclusive, supportive place for you to do the best work of your career. Our values, workplace and our benefits are designed to support a sustainable, healthy relationship with your work. Our operating values provide the framework we use in building a healthy, resilient organization.

 You can expect a mindful onboarding process with ramp-up and time to learn. You can expect a team that listens, and to be heard. You can expect to give and provide direct feedback. You can expect to work with good people. You can expect to be counted on. You can expect to do your best work and build a career here.



We are looking for a sharp and intellectually curious candidate with an analytical mind who is passionate about e-commerce and driving profitable revenue growth. You are a self-starter and a doer who is excited to put their ideas into action. You are constantly searching for opportunities to improve customer experience through merchandising and can effectively analyze data to optimize sales. You are skilled at using reporting tools such as Excel and Airtable and are savvy with web-based software and systems. You are an excellent communicator, writer, and relationship builder who’s comfortable negotiating and representing Nathan James externally.

You have between 1-3 years of experience in a site merchandising or account management position within an e-commerce company. You’ve been responsible for or supported the sale of hard goods, preferably in the home category. You may have a degree or you might not. That’s not what we’re looking for. We care about what you can do and how you do it.

Nathan James is a remote company with employees located around the World. While you have the freedom to work remotely and control your daily schedule, with that comes a level of maturity, internal awareness, and self-driven motivation that is required to be successful in a remote environment. While it is not required to have previous remote work experience, it will be a criteria for consideration. 

In order to grow retail partnerships and attend relevant conferences, travel across the United States will be required several times a year. Furthermore, the candidate must reside in North America.

This is a remote role since we are a remote company! You’re free to work where you work best, anywhere in the world: home office, coworking space, coffee shops, or in Montreal. While we currently have an office in Montreal, you should be comfortable working remotely—most of the company does! That hinges on effective writing, self-discipline, and comfort with open communication.



We offer competitive salaries and we measure this as your pay is in the 80th percentile (at a minimum) for similar roles in the Country or State from where you will be working. 

Our benefits are all aimed at supporting a life well lived, both at work and away from work.

We’re all about reasonable working hours, sharing, ample vacation time, wellness, education, comfort, and giving back. See our benefits and perks here


Please submit an application here that speaks directly to this position. 

There are no right answers or cookie-cutter expectations. A cover letter is not required, but those that clearly demonstrate how Nathan James would be a great fit for you and how you would be a great fit for us will be given full attention and are highly appreciated. 

We’re accepting applications until 07/06/2020 00:00:00 UTC. 

Next: We expect to take a few days to review all applications. 

You’ll hear from us by 7/15/2020 about advancement to a work sample request, then a 15-minute introductory video interview. Our interviews are one hour to 1.5 hours all remote by video chat (no software needed).

We aim to make an offer by the end of August/early September at the latest with a start date in mid-September. 

We appreciate your consideration in having Nathan James be part of your career. Our open conversation starts with this post. We look forward to hearing from you.