We're here to help!

Our Customer Happiness team is always ready to help answer any questions you may have, and solve any issues that might pop up. You can contact us using the info below, or email us at help@nathanjames.com

Send Us a Chat

Have a quick question? Chat with us! Click the chat icon in the bottom right corner of each page and we'll help answer any question you might have.

Have a question? We have the answers.

Missing the instruction sheet?

All of our instruction sheets are available on our website. Please find your product here, within the details tab there will be a link to our PDF instruction.

Missing or damaged parts?

Let us know, and we'll get right on it!

Order issue or update?

Let us know, and we'll get right on it!

Warranty request?

We offer a lifetime warranty. Read more here.

Warranty registration?

Read more here.

Feedback or other questions?

Please submit a case here.