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Send us your questions. Sometimes Roy mixes up his decaf, so he may surprise you and get a response outside of regular office hours!

Email us at Help@nathanjames.com

Our digits: 1-866-619-1004

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First off, we're sorry if you couldn't find all the information you're looking for on our website. Please give us a call; we'll sort this out together. Call us Monday to Friday 8 AM to 11 PM EST.

You also have an option to text us! Send us an SMS at 424-324-3172.

Common questions, we can answer here. 

Missing instruction sheet?
All of our instruction sheets are available on our website. Please find your product here, within the details tab there will be a link to our PDF instruction.

Missing or damaged parts?
Let us know, and we'll get right on it.

Order issue or update?
Let us know, and we'll get right on it.

Warranty request?
We offer a lifetime warranty. Read more here.

Warranty registration?
Read more here.

Feedback or other questions?
Please submit a case here