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Send us your questions. Sometimes Roy mixes up his decaf, so he may surprise you and get a response outside of regular office hours!

or email us at Help@nathanjames.com

Our digits: 1-866-619-1004

Talk to us

First off, we're sorry if you couldn't find all the information you're looking for on our website. Please give us a call, we'll sort this out together. Call us Monday to Friday 1 PM to 10 PM EST. (We are currently working on an option to text us).

Common questions, we can answer here. 

Missing instruction sheet?
All of our instruction sheets are available on our website. Please find your product here, within the details tab there will be a link to our PDF instruction.

Missing or damaged parts?
Let us know, we'll get right on it.

Order issue or update?
Let us know, we'll get right on it.

Warranty request?
We offer a lifetime warranty. Read more here

Warranty registration?
Read more here

Feedback or other questions?
For this, please submit a case here