Refund policy

You have 100 days from delivery to return any item purchased on nathanjames.com for a full refund, for any reason. Returns are free.

How to return

1. Start your return at nathanjames.com/pages/returns-registration
2. Disassemble the item and pack it securely. Original packaging is recommended; any sturdy box that meets FedEx shipping requirements is accepted
3. We'll email a prepaid FedEx label for each box. Drop off at any FedEx location or schedule a free weekday pickup. Pickup depends on FedEx availability and isn't guaranteed in all areas; drop-off is always available

Refunds

Once your return is received and inspected, we refund your original payment method, usually within 5–7 business days.

Eligibility

We may limit or decline returns that appear abusive, excessive, or inconsistent with normal residential use, such as repeat high-volume returns, items missing major components, or damage beyond normal in-home use.

Exchanges

We don't process formal exchanges. Return your item for free and use your refund toward a new purchase.

Order changes and cancellations

Email help@nathanjames.com as soon as possible. Orders ship quickly, but we'll try to catch it.

Damaged or defective items

If your website order arrives damaged, email a photo to help@nathanjames.com within a few days of delivery and we'll help with a replacement. No return needed. All products are covered by our Lifetime Guarantee against defects in materials and workmanship under normal residential use.

To learn about our Lifetime Guarantee or file a claim, visit nathanjames.com/pages/guarantee.